Why Us

Our History

5,000 Communities

Smarter Communities is a family-owned business with a long established history in property and strata title management dating back to 1978.

With more than four decades of evolving strata knowledge and expertise, Smarter Communities is now one of the largest strata management companies in Australia after successful integrations of leading local strata companies.

The Smarter Communities group now comprises five state-leading strata management companies; Adelaide Strata and Community Management (SA), Challenge Strata Management (QLD), Ernst Body Corporate Management (QLD), Strata Title Management (NSW & QLD), and Victoria Body Corporate Services (VIC).

Our Vision

Delivering Smart Solutions

The Smarter Communities group, collectively, are united by one corporate vision; to deliver smart solutions to create a better lifestyle for people living and invested in communities.

Our ultimate goal is to increase the value of our customers’ property investments, in a sustainable way, by providing greater access to quality information and empowering them to make smarter decisions about their community. To achieve our vision and reinforcing everything we do across all levels of our business are our four core values.

Our Values

  • This is our foundation

    • We build trusting relationships by doing the right things in a reliable way
    • We are quick to admit mistakes and see them as a learning opportunity
    • We provide honest feedback and speak up when needed
    • We place Smarter Communities’ success over our own
    • We question actions inconsistent with our values and act

    Honesty

    This is our foundation. Honesty is when you speak the truth and act truthfully.

  • What We Want To Achieve

    • We always strive to achieve high quality results
    • We demonstrate a ‘just do it’ approach and do things the right way from the start
    • We are committed to providing a professional and proactive customer experience
    • We can be relied upon to deliver on our promises
    • We stay calm and focussed in stressful situations

    Quality

    We constantly strive to deliver high quality results for our customers and measure our efforts for accountability.

  • Our Mindset – The Way We Approach Work

    • We are curious and committed to learn and grow
    • We identify root causes and get beyond treating symptoms
    • We challenge prevailing assumptions and processes and suggest smarter approaches
    • We think outside the box and find creative new solutions
    • We take smart risks and make smart decisions, despite ambiguity

    Curiosity

    This is our mindset, the way we approach our work to continue to learn and grow.

  • The Way We Engage With Each Other

    • We listen well, so we can better understand
    • We make time to help colleagues
    • We have the courage to say things even if it is controversial
    • We encourage and respect diversity of thought
    • We proactively share knowledge and information

    Collaboration

    The way we engage with each other is vital to the success of our relationships.

Our Experience

40+ Years of Industry Longevity

Trusted Advisor of Choice

It’s been estimated that nine per cent of the Australian population currently live in strata titled homes throughout the country.

Our ambition is not to be the largest strata management company in Australia, but to deliver the best strata management experience to strata residents and be recognised as the employer of choice – the forefront of service innovation – to the strata industry.

Our strata companies are ranked amongst the top of Australia’s Strata & Property Management Services category on independent review site ProductReview.com.au

40+ Years - Evolving Strata Experience

Our smarter journey path has been evolving for decades and is both internally and externally focused. As a business we have tested our capabilities to constantly adapt to change and respond to challenges that appear along our path.

The 2020 covid-19 pandemic saw the group of companies respond quickly to urgent, panicked client needs and successfully adjust to the stringent restrictions placed upon everyone.

Our ongoing investment in innovative technology and solutions have proven beneficial in delivering service excellence to our staff and clients.

  • 5,000

    Communities Entrust Us

  • 90,000+

    Lots Currently Under Management

  • 2-1,000+

    Sized Residential and Commercial Communities

Testimonials

Happy Clients All Across Australia

  • Peace of Mind

    Our self-managed BC engaged VBCS last year and they have proven to be personable, professional and keen to get the job done. Our Community Manager deals with any issues very quickly and communicates appropriately. Our BC has made the right decision.

    Noel

    Melbourne, VIC

  • Great service

    Our complex was managed by STM for the last 17 years. Great customer service. Strata managers are all very friendly and helpful! They are very efficient and professional in communication and actioning of events required. Can not recommend them enough!

    Mili

    Tweed Heads, NSW

  • Frequent & factual communication

    Communication with the committee has been both frequent & factual & is what is needed as we sort out our issues. Willingness & expertise were brought to the table by Ernst - so thanks for that!

    Henry

    Brisbane, QLD

  • 22 years of stunning service

    Stunning service at Challenge Strata Management. Brilliant, kind, humane, decent, and very very professional. I have been dealing with Challenge strata Management for over 22 years now. At Challenge they really are UP for the strata challenge. Thank you all again for 22 years of service.

    Tony

    Gold Coast, QLD

  • Great support

    We have had great support from our manager and ASCM in general. Even if they are busy our manager continues to provide ongoing assistance. Very much appreciated!

    Laura

    Adelaide, SA

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