Our story began with a single family’s belief that strata living should be simpler, and that every Australian deserves to be part of a thriving community.
Since then, our mission has remained unchanged:
SO PEOPLE CAN LIVE BETTER TOGETHER”
Family-owned and independent, we bring integrity and local expertise to every community we serve. Free from outside ownership or competing business interests, our focus is on honest, transparent strata management.
Formed from leading companies with decades of quality service, Smarter Communities unites and supports our trusted local brands under one family group. Backed by over 40 years of leadership across four states, we set a new benchmark for strata management in Australia.
Our Purpose:
Helping People Live Better Together. This purpose is more than a slogan—it’s the foundation that covers everything we do. It shapes our decisions, guides our priorities, and unites our teams across the country with a shared commitment to the communities in our care.
Community living is now part of everyday life for millions of Australians, with over four million residents in strata-titled properties. Neighbours are no longer just
people next door—they‘re co-owners, decision-makers, and vital partners in shaping
safe, strong, and sustainable communities. Living closer together brings incredible
opportunities for connection and collaboration, but also challenges that demand trust,
transparency, and expert guidance.
That’s where we thrive
At The Heart of Every Community
We empower owners to protect their investments and homes, ensure seamless building operations, and foster environments where people thrive.
Whether navigating evolving regulations, coordinating maintenance, resolving disputes, or planning for the future, our work delivers stability and confidence to owners and residents alike. We do more than administer strata affairs, we partner with committees, owners, and residents to create smarter, more connected communities. This is our shared achievement and our source of pride because we’re helping people live better together.
The Smarter communities
values
HONESTY – OUR FOUNDATION
- We always tell the truth.
- We build trust through consistent and reliable actions.
- We take full accountability for our service and actions.
- We give honest, direct feedback and have the courage to speak up.
- We address and correct actions that conflict with our values.
QUALITY – WHAT WE STRIVE FOR
- We put our customers first.
- We do what we promise.
- We take pride in solving customer needs in a professional and smarter way.
- We act decisively, we don’t avoid or delay.
- We admit mistakes quickly and view them as learning opportunities.
INNOVATION – OUR MINDSET
- We are committed to continuous innovation, learning and growth.
- We challenge common beliefs and seek to simplify strata.
- We‘re ambitious and we strive for excellence.
- We address root causes, not just symptoms.
- We value and respect diverse perspectives.
COLLABORATION – OUR TEAM SPIRIT
- We smile and have fun.
- We are kind to each other and lead by example.
- We listen with intent to truly understand.
- We all play a part in creating a great workplace.
- We focus on issues, not individuals.
- We celebrate team achievements over individual ones
What does Living better feel like?
"Great support"
We have had great support from our manager and ASCM in general. Even if they are busy our manager continues to provide ongoing assistance. Very much appreciated!
"22 years of stunning service"
Stunning service at Challenge Strata Management. Brilliant, kind, humane, decent, and very very professional. I have been dealing with Challenge strata Management for over 22 years now. At Challenge they really are UP for the strata challenge. Thank you all again for 22 years of service.
"Frequent & factual communication"
Communication with the committee has been both frequent & factual & is what is needed as we sort out our issues. Willingness & expertise were brought to the table by Ernst – so thanks for that!
"Peace of Mind"
Our self-managed BC engaged VBCS last year and they have proven to be personable, professional and keen to get the job done. Our Community Manager deals with any issues very quickly and communicates appropriately. Our BC has made the right decision.
“Great service”
Our complex was managed by STM for the last 17 years. Great customer service. Strata managers are all very friendly and helpful! They are very efficient and professional in communication and actioning of events required. Can not recommend them enough!
At the core of our business
are our people
Our award-winning, industry-recognised team shares a passion for customer service and innovation and genuinely cares for the communities entrusted to us.
