Our story began with a single family’s belief that strata living should be simpler, and that every Australian deserves to be part of a thriving community.
Since then, our mission has remained unchanged:
SO PEOPLE CAN LIVE BETTER TOGETHER”
Family-owned and independent, we bring integrity and local expertise to every community we serve. Free from outside ownership or competing business interests, our focus is on honest, transparent strata management.
Formed from leading companies with decades of quality service, Smarter Communities unites and supports our trusted local brands under one family group. Backed by over 40 years of leadership across four states, we set a new benchmark for strata management in Australia.
Our Purpose:
Helping People Live Better Together. This purpose is more than a slogan—it’s the foundation that covers everything we do. It shapes our decisions, guides our priorities, and unites our teams across the country with a shared commitment to the communities in our care.
Community living is now part of everyday life for millions of Australians, with over four million residents in strata-titled properties. Neighbours are no longer just
people next door—they‘re co-owners, decision-makers, and vital partners in shaping
safe, strong, and sustainable communities. Living closer together brings incredible
opportunities for connection and collaboration, but also challenges that demand trust,
transparency, and expert guidance.
That’s where we thrive
At The Heart of Every Community
We empower owners to protect their investments and homes, ensure seamless building operations, and foster environments where people thrive.
Whether navigating evolving regulations, coordinating maintenance, resolving disputes, or planning for the future, our work delivers stability and confidence to owners and residents alike. We do more than administer strata affairs, we partner with committees, owners, and residents to create smarter, more connected communities. This is our shared achievement and our source of pride because we’re helping people live better together.
The Smarter communities
values
HONESTY – OUR FOUNDATION
- We always tell the truth.
- We build trust through consistent and reliable actions.
- We take full accountability for our service and actions.
- We give honest, direct feedback and have the courage to speak up.
- We address and correct actions that conflict with our values.
QUALITY – WHAT WE STRIVE FOR
- We put our customers first.
- We do what we promise.
- We take pride in solving customer needs in a professional and smarter way.
- We act decisively, we don’t avoid or delay.
- We admit mistakes quickly and view them as learning opportunities.
INNOVATION – OUR MINDSET
- We are committed to continuous innovation, learning and growth.
- We challenge common beliefs and seek to simplify strata.
- We‘re ambitious and we strive for excellence.
- We address root causes, not just symptoms.
- We value and respect diverse perspectives.
COLLABORATION – OUR TEAM SPIRIT
- We smile and have fun.
- We are kind to each other and lead by example.
- We listen with intent to truly understand.
- We all play a part in creating a great workplace.
- We focus on issues, not individuals.
- We celebrate team achievements over individual ones
What does Living better feel like?
"Reliable and easy to work with"
Our Owners Corporation Manager at VBCS, Holly Cook, has been reliable and easy to work with. She takes initiative, coordinates important items and follows up quickly, even when dealing with complex and challenging circumstances. Great communication and always willing to help.
"Outstanding customer service"
I had the pleasure of dealing with Simone Stickland, and I was incredibly impressed by the outstanding customer service.
Simone was professional, responsive, understanding, and genuinely helpful throughout the entire process. They took the time to assist me, communicated everything clearly, and made the experience seamless from start to finish.
Thank you, Simone, for going above and beyond. Your professionalism and exceptional customer service are truly appreciated.
"Knowledgeable and Professional"
I had such a great experience with Troy from VBCS. As someone who’s new to body corporate, I had a lot of questions and wasn’t really sure how everything worked. Troy was incredibly friendly, patient, and helpful over the phone. He answered every question I had and even took the time to explain additional information that I hadn’t thought to ask, which made me feel so much more confident and welcome.
His knowledge, professionalism, and willingness to help really stood out. Thank you, Troy, for making what could have been an overwhelming experience so easy. I really appreciate your outstanding customer service!
"Professional and Responsive"
Katie Naish has been a pleasure to work with throughout the process of coordinating our team at Gold Coast Pressure Washing Services and the residents at a property we completed work on. We appreciate her professionalism and responsiveness, which played a key role in ensuring everything ran smoothly for our team.
"Very experienced and organised"
Gloria Ginley is the Senior Relationship Manager for the Body Corporate where I own a Villa. In all of my dealings, Gloria has been extremely prompt, efficient and thorough. Many of my request have been “ad hoc” or unexpected, and Gloria always seamlessly took care of it – and I always felt it would be actioned and resolved without needing to follow up. She is obviously very experienced and organised – and I highly recommend her as a great manager!
"Highly responsive"
Candy Guillon was the senior accountant for our strata at STM for the past few years. She is highly responsive to resolving any problems that come up. We found her positive attitude very refreshing and uncommon. As Treasurer I am most grateful for her help over the years. Any strata management company would be lucky to have Candy.
At the core of our business
are our people
Our award-winning, industry-recognised team shares a passion for customer service and innovation and genuinely cares for the communities entrusted to us.
